PLEASE THROUGHLY READ ALL OF OUR RETURN/EXCHANGE INFORMATION PRIOR TO PURCHASE. IF YOU HAVE QUESTIONS PLEASE CONTACT CUSTOMER SERVICE, PRIOR TO PURCHASING.

NOT LIP SERVICE. CLIENT SERVICE

RemyVirgin Hair takes pride in on our customer service and high rate of customer satisfaction. We thoroughly inspect all hair orders double checked in house before leaving our factory in India in order to ensure consistency and quality. We are only company that produces hair extensions at the source. If for some reason you are not satisfied with your order or purchase, we do offer the flexibility of an exchange only, not including applicable shipping costs, custom duties and taxes.

Very, Very Important: Before using your new hair extensions, please inspect the product thoroughly to ensure the correct length, Color(which is Naturally Virgin Tone), Texture, and quality are as desired. We encourage you thoroughly inspect and examine the hair, without cutting the zip ties & security seal or opening the bundles to ensure satisfaction with the product. We also recommend combing through the hair with a loop brush to inspect for shedding or tangling for your own piece of mind, while the hair secured in the zip ties. After quality satisfaction, treating the hair with quality products is essential prior to and after installation. Get a second opinion from your hair stylist if you are unsure or have doubts. Once the hair is tempered, used we are limited on what we can do to help you if a problem arises.
If you would like to exchange* your product, you must submit a RMA (Return Merchandise Authorization) request within 7 days of receipt of merchandise by emailing info@remyvirginhairs.com or calling customer service at +91-(9079) 923 506 M-F 10am - 6pm.

We're here. Whether you've a question before or after you've ordered your hair extensions, don't hesitate to reach out. We are here to help you 7 days a week and respond within 24 hours.
We are pleased to accommodate replacement and exchanges within 7 days on all extensions that have not been opened, worn, washed or tampered with. If it isn't, please e-mail us at info@remyvirginhairs.com to initiate your exchange and we will be more than happy to assist you further.

* PRODUCTS PURCHASED DURING SALE, CUSTOM ORDERED ITEMS AND CLOSURES AND FRONTALS, 360 FRONTALS, LACE WIGS, CLIP-INS, LACE WIGS, BULK HAIR, WEAVES ARE NOT REFUNDABLE OR NON EXCHANGEABLE. SUCH REQUEST WILL NOT BE ENTERTAINED INCLUDING THE PAYMENT DISPUTES FOR SUCH ITEMS.

Please note: Federal law & The Government of India states you cannot return human hair products that have been used. We adhere to strict policies in regard to federal law, health regulations, and hygiene concerns.
We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all our customers. We are not alone - other hair extensions suppliers do not allow returns of opened items for the same reasons. If the item is removed from the bundle, zip ties and opened, worn, washed or tampered in any visible manner, or manipulated with heat or chemicals of any sort all exchange policies are voided. We are not responsible for any damage to your hair or to your hair care products.

For more questions regarding our return/exchange policy, please contact us at info@remyvirginhairs.com or call us at +91-(9079) 923 506 M-F 10am - 6pm.